
Meet Letitia McDougall
Healthcare Leader
I am a dynamic clinical versatilist with 15 years of critical care experience including both Intensive Care and Emergency medicine. My current role is Director of Quality and Patient Relations with key competencies including encouraging high performing behaviours, patient flow and surge planning, performance metrics, change management and conflict resolution.
I am a strategic-thinking Programming Director with expert knowledge of local demographics and hospital operations. Talented in cultivating strong relationships to underpin successful operations.
I wear many hats to accomplish dynamic objectives.
I am ready to apply over 20 years of experience to new professional challenges.
Education


Diploma - Nursing
1998-2000
Conestoga College
Critical Care Certification
2002
Seneca College
BSc - Nursing
2011
Toronto Metropolitan University

Certifications
BCLS Instructor ACLS Instructor PALS ENPC NRP CBRN training/EMAT training
Incident Management Training
Canadian Patient Safety Institute Patient Safety Education Program
IDEAS Advanced Learning Program (University of Toronto) graduate
CTAS guideline update 2013/2016/2020
Coronary Care I and II
OHA Financial Management and Budgeting
Leadership and Management Certificate
2001
Toronto Metropolitan University
Emergency Nursing Certificate
2011
Canadian Nursing Association
Work Experience
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RN post operative surgical unit
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RN Medical Surgical Intensive Care Unit
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RN Rapid Response Team
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RN Medical Surgical Intensive Care Unit
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RN Rapid Response Team
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Clinical Resource Nurse, Emergency Department
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Professional Practice Clinician, Critical Care
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Patient Care Manager, ED
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Director, Quality and Patient Relations
Skills
Below is a list of skills I have learned throughout my career. They have significantly contributed to my success as a healthcare leader.

People
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Customer Service Experience
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Self Motivated
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Understanding Complex Human Resource Issues
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Excellent Communication

Operations
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Budget Management and Administration
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Labour Relations and Contract Negotiations
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Effective Leader

Quality
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Root Cause Analysis
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MS Office Suite
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Data Analysis and Interpretation
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Crucial Conversations
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People Centred Care
I would love to connect with other like minded professionals!
Contact Info
Phone
Address
289 - 952 - 3809
3001 Hospital Gate
Oakville, Ontario



